Customer Service

Frequent Buyer Program

Apply now to be a Frequent Buyer Member, where you can earn rebates. Membership is FREE. Our Frequent Buyer Program is specially designed to reward customers who frequently shop with us. It will, from time to time, provide you with even greater savings through in-store specials, giveaways, and cash rebates.

The more you shop, the greater the rebates and the greater the opportunities for other rewards. It also enrolls you as eligible for promotional programs. If you are a business purchasing by company check and/or wish to be exempt from paying sales tax for certain items that you purchased to be resold, then membership is required.

To apply, please print and fill out the form(s) below, provide applicable licenses, and email them to corporate@cantonfoodco.com.
  1. Frequent Buyer Application Form
  2. A copy of your California Resale Certificate
  3. A copy of your Seller’s Permit

Alternatively, you may fax (213) 688-1121, mail, or submit your Frequent Buyer Application in person to our store located at:
750 S. Alameda St., Los Angeles, CA 90021.

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Order Pickup Guidelines

We will be happy to pick your order under the following conditions:

  1. Minimum 10 cases.
  2. Whole cases items only.
  3. To pick your order accurately, please include: Item Number, Item Description, Pack and Quantity.
  4. Please allow one and half hours lead time before you pick up your order.
  5. Provide a pick-up time not less than one and half hours after order was placed.
  6. Monday to Friday: Pick up time cannot be after 4:30 P.M.
    Sunday: Pick up time cannot be after 2:00 P.M.
  7. You may place your order for same day pick-up or the night before for next day pick-up.
 

Return Policy

  • Returns must be made within 7 days and with the original receipt. All returned items must be unopened and in good, sellable condition.
  • Credit and debit card purchases will be credited back to the same card used.

  • Returns on produce must be received within 24 hours of the purchase date. Products with a “Sell By,” “Expiration,” or “Best Use By” date must be returned 2 days prior to that date, regardless of the 7-day policy.

  • A refund check will be provided for purchases paid by check; if the return is less than 4 days from the issued check date and/or exceeds $300.00, the refund check will be issued within 10 days.

  • Store credit will be provided for acceptable returns without a receipt and will be refunded in an amount based on the current cash price, and is subject to a 15% restocking charge.

  • Store credit will be provided for acceptable returns beyond 7 days and is subject to a 15% restocking charge.

     

  • To redeem store credit, the purchase amount must be greater than or equal to the store credit amount. No exceptions. Lost store credit cannot be replaced or reprinted.

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Resale Customers

Frequent Buyer membership is REQUIRED for customers who purchase items to be resold at their establishment, such as sodas and beers for our restaurant customers, or sodas, beers, kitchenware, cleaning supplies, etc., for distributors, jobbers, and wholesalers. Apply now. Frequent Buyer Membership is free.

To be exempt from paying sales tax, customers must include their resale number on the application and submit a copy of the Seller’s Permit. If applicable, a copy of the beer and wine license is required for customers who wish to be exempt from paying sales tax on beer and wine.

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Payment By Company Check

You are REQUIRED to be a Frequent Buyer member for those customers
who wish to pay for their purchases by company check. The check writing criteria is as follows: The dollar
amount of the first 25 checks is limited to $750.00 and funds must be verified for 3 times the amount of the
check or $1,000.00 whichever is greater. There is a 3 days grace period in which you may issue another
check. Once you have issued 25 checks without any incident, the grace period of 3 days restriction will no
longer apply but the verification of funds for 3 times the check amount is still required. A copy of a
valid California license must be on file at all times. We apologize: only company checks with preprinted
address will be accepted.

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Payment by Cash/Debit Card, Company Check or Visa, Mastercard & American Express

We accept Cash, Debit Card, Company Check: Minimum check writing is $100.00 or Visa, Mastercard and American Express: Minimum credit card charge is $100.00

2% Cash Discount

Receive 2% Discount on All Transactions.  Pay in full by Cash, Company Check or Debit Card.

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Quantity Break Pricing

Some items, if you purchased the volume listed, you will automatically receive an even lower price, and if there is no quantity break price listed on a product, and you wish to purchase a large volume, please ask our helpful customer service team or front-end manager to consider one for you.

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How Can We Serve You?

Tel: (213) 688-7707
Fax: (213) 688-1121
Email: Corporate@cantonfoodco.com
Place Order by Email: Order@cantonfoodco.com
Place Order by Phone: (213) 688-7707
Place Order by Fax: (213) 688-1121

Canton Food, your Los Angeles Wholesale Restaurant Supplier is located at:
750 S. Alameda Street
Los Angeles, CA 90021-1624